Desktop today has evolved from being a mere computing device to the most important and yet vulnerable knowledge repository of an organization. Managing a desktop is very challenging as the boundaries between security management, application management, inventory management and information management have crossed each other

M Intergraph 360° Desktop Management Services takes a holistic view of the entire gamut of areas that affect your organization's desktops and manages them as an end to end desktop management service. The objective of the service is to significantly reduce the total cost of desktop and application ownership by enabling enterprises to proactively secure, manage, inventories and support desktops from a central location.

Service Modules and Benefits

Asset and inventory management

This service enables you to take control of your IT asset hardware and software. With MindShare's monthly Asset and Inventory reports you will know the exact inventory across geography and also ensure software compliance. Our report delivered in a predefined format also helps many organizations in budgeting for their yearly hardware and software, thus reducing time and efforts in last minute consolidation.

Standard Desktop Environment (SDE) & Desktop hardening

Many CIO's would dream to have a Standard Desktop Environment (SDE) in their organization and have all users adhered to the company IT Policy. However, with technology prevailing over access control and restriction means, maintaining a SDE seemed a distant dream….until we designed this service for you. Maintain a standard desktop environment with MindShare's SDE and Desktop Hardening service. Remove unwanted software and disable unwanted hardware and external storage. Increase security and adhere compliance.

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Patch Management, Spyware & Anti virus management

We understand the need to keep your IT network up-to-date with the latest security patches. Lack of patch management has resulted in loss of productivity in many organizations. Reduce desktop vulnerability and decrease downtime, increase productivity with this service

Related reading: Have you patched your systems today? url to Resource Library.

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Disk de-fragmentation, temporary file deletions, hard disk monitoring.

These services are designed to ensure that the desktop is free of unwanted debris and is running efficiently. Increase hard disk life. Improve desktop performance.

Software deployment

M Intergraph NOC uses sophisticated tools which have the capability to deploy software remotely without user intervention and in silent mode. This results in timely deployment of software and applications for your users. Deploy client applications, software packages, instantly. Save on manual rollouts and errors.

Remote management and power management

Remote troubleshooting helps minimal user disturbance. Save on power and electricity and reduce operations expenses.

Ticketing system

Get a comprehensive ITIL based ticketing system for users to log desktop problems. M Intergraph ticketing system will allow end users to log in tickets and track ticket status and help the CIO to monitor SLA.

The CIO dashboard

We believe that no work is done without paper work! The CIO dashboard is a comprehensive reporting system designed for the CIO to help monitor M Intergraph service performance, Service Level Agreements and extract executive reports in a click of a mouse.

Related Downloads: M Intergraph 360° Desktop Management Services Brochure
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How We Engage: M Intergraph Engagement Process

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