As the internet becomes an intrinsic part of the business environment yet potential danger to vulnerabilities the challenge to maintain such environment is may fold. Not to mention the network problems requiring a vast range of skills and capabilities to troubleshoot and resolve.

The reality is that very few enterprises have the time, money, or resources to provide the comprehensive support their employees need to keep their network environments operational and productive. Fewer still have the national service delivery infrastructure to provide the same consistent levels of service to all of their employees — whether in the corporate headquarters, a satellite office location, working from home, or on the road. With this in mind, M Intergraph created 360° network and security management services a cost-effective and comprehensive solution for maintaining and supporting your networks and maintaining security

Service Modules and Benefits

365 days monitoring and alerting

M Intergraph engineers monitor all network and security devices at client end using our enterprise monitoring and management system. Depending on the alerting configuration our software generates about 5-20 alerts in a day. M Intergraph NOC engineers watch these alerts analyze them before escalating to domain experts for resolution. Alerts are categorized as critical and non-critical by M Intergraph experts and escalated via telephone (in case of critical alerts) or via trouble tickets (non-critical alerts) using trouble ticketing system.

Have your network devices monitored all days through the year by expert professionals in M Intergraph NOC. No holidays, no breaks. Have instant alerting in critical conditions.

Scientific and proactive monitoring

Get a proven ITIL best practices methodology and technology tools for pro-active monitoring, alerting and managing your network.

Proactive Remediation

Our monitoring and management software has the capability to defined thresholds. This allows the software to trigger alerts and notifications whenever any threshold is violated, hence enabling "Proactive Management" rather than traditional reactive one.

Network administration

M Intergraph does regular network health checks, performance checks and audits. Our recommendations are documented and presented to client to help take decision on their environment

Asset and inventory management

Take control of your IT asset hardware and software. Know the exact count and save money.

Ticketing system

Get a comprehensive ITIL based ticketing system for users to log desktop problems. M Intergraph ticketing system will allow end users to log in tickets and track ticket status and help the CIO to monitor SLA.

The CIO dashboard

We believe that no work is done without paper work! The CIO dashboard is a comprehensive reporting system designed for the CIO to help monitor M Intergraph service performance, Service Level Agreements and extract executive reports in a click of a mouse.

Related Downloads: M Intergraph 360° Desktop Management Services Brochure
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How We Engage: M Intergraph Engagement Process

What to look for in a Managed Service Provider