about us

About Us: Facilities

M Intergraph's worldwide headquarters and network operations center is located in New Delhi, India. We selected the facility based on our need to provide maximum reliability and security.

Network Operations Center

M Intergraph's Network Operations Center (NOC) and Data Center is a world-class facility. The entire facility was designed around the Data Center which houses the network infrastructure, management systems, and support staff. M Intergraph monitors all mission-critical operations within its managed facility.

The NOC features a worldview of all customer data that ensures maximum visibility to all systems. Your computing environment is managed remotely through a dedicated connection to the Data Center.

M Intergraph’s alternate world class partner Network Operations Center is been established in UAE to cater to our Middle East customers.

Reliability

A constant supply of power is absolutely essential to M Intergraph's service operations. Back-up power capability has been engineered along with back up battery banks which are constantly being charged and stand by generators.

Security

The M Intergraph facility features a redundant suite of security systems, including video monitoring systems, biometric access control systems, and a 365 team of security officers.

Test lab

M Intergraph houses a test lab for each client setup, based on the support requirements to facilitate better understanding and support of client technology products. Test lab is used extensively for simulating customer problems and advanced troubleshooting

People and Processes

M Intergraph employs engineers capable for L1, L2 and L3 support. All critical calls are attended by L3 engineers which are part of the Center of Excellence (CoE) team. All processes follows in the NOC are based on ITIL guidelines and best practices. We are an ISO 20000-1: 2011 IT Service Management certified Company and follow ITIL best practices guidelines.